Frequently Asked Questions

Everything you need to know about your CAMILLA AND MARC experience.

What is your returns policy for full-priced items?

We offer a refund or exchange on all full-priced items within 14 days of delivery, provided they are in original condition with all tags attached.

How long does shipping take for domestic orders?

Domestic orders are shipped via Express Post and typically arrive within 1-3 business days. Please allow an additional 2 days for regional areas.

Do you offer international shipping?

Yes, we ship globally via DHL Express. Shipping rates and delivery timeframes are calculated at checkout based on your specific location.

Can I change or cancel my order once it has been placed?

As we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed.

How do I know which size to choose?

We provide a comprehensive size guide on each product page. Our customer care team is also available via Live Chat to assist with specific fit inquiries.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna.